Straightforward answers about Perception Auto and how our beta and pilot programs work.
Perception Auto is a diagnostic insight platform designed for independent automotive repair shops. It combines AI-assisted diagnostic signals with operational insights to help technicians and shop owners make more informed decisions, without replacing hands-on expertise.
The platform uses multiple analytical models to review inputs such as vehicle data, images, audio recordings, and service context. These signals are combined to surface patterns, inconsistencies, and areas that may warrant closer attention during diagnosis.
AI is used to support decision-making, not replace technician judgment.
The beta supports a wide range of common vehicle makes and models typically serviced by independent repair shops. Coverage will continue to expand as the platform evolves through real-world use and feedback from early partner shops.
Multi-modal analysis means the platform can consider more than one type of input at the same time, such as images, audio recordings, and vehicle context. Looking at multiple signals together can provide clearer diagnostic insight than relying on a single data source alone.
The beta is currently web-based and optimized for shop environments. Additional access options, including mobile workflows, will be evaluated as the platform matures.
Integrations are not part of the initial beta. Future integrations will be prioritized based on needs identified by early partner shops.
Beta participants receive early access pricing during the beta period. Pricing details are shared directly as part of the beta application and onboarding process.
There are no setup fees during the beta. Participation requires 90 days' advance written notice to cancel. This notice period helps ensure continuity, planning, and responsible use of feedback during the beta.
There are no additional penalties associated with cancellation beyond the notice period.
At the conclusion of the beta period, participating shops may continue into the paid pilot phase.
If cancellation notice is not provided before the end of the beta, access will automatically transition into the paid pilot under the terms shared during onboarding. This allows shops to continue using the platform without disruption while preserving the option to exit with proper notice.
Access to the beta is granted through an application process. Once accepted, onboarding is handled directly to ensure the platform is configured appropriately for your shop.
Beta participants have direct access to the team for questions, feedback, and issue resolution. Support during the beta is focused on collaboration, iteration, and continuous improvement.
Yes. Onboarding includes guidance to help your team understand how to use the platform effectively and provide meaningful feedback throughout the beta.
We use modern cloud infrastructure and standard security practices to protect shop and customer data. Security practices will continue to evolve as the platform matures.